Practising lawyers have duties to clients under the Lawyers and Conveyancers Act 2006, including having their own internal complaints process and reporting the unsatisfactory conduct or suspected misconduct of other lawyers.
The Lawyers Complaints Service has a number of Standards Committees, independent of the Law Society, that consider complaints. The Lawyers Complaints Service facilitate the administration of the process.
We handle complaints about:
- Lawyers or former lawyers
- Incorporated law firms or former incorporated law firms
- Non-lawyers but who are or were an employee of a lawyer or an incorporated law firm.
In this section, you’ll find information to help you consider whether to make a complaint, what to do if you decide to make one, how the process works and the possible outcomes.
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