Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team
Investigators in the Complaints Resolution Group work with the Chief Ombudsman to independently investigate and review complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people. Teams focus either on early resolution, or on more complex, longer investigations. This is a busy and exciting time to be part of the Complaints Resolution Group.

Mō te tūranga - About the role
As we deal with complaints relating to the full range of central and local government agencies, there will always be more to learn and no day will be the same! You could be providing initial assistance one day then undertaking detailed investigations the next.

The role involves managing a varied caseload of complaints under the Ombudsmen Act 1975 and official information legislation. This will include exploring resolution, requesting and assessing information, and advising the Chief Ombudsman prior to him forming an opinion on a matter.

There will be external engagement so your ability to engage with people from diverse backgrounds, cultures, world views is also crucial to success in the role, as you will be dealing with a variety of stakeholders, while also building cohesive relationships within your team and the wider organisation. A resolution-focussed approach is critical to the role.

The work is challenging, varied, and fast-paced and requires judgment, integrity and resilience.

We have multiple positions available, all based in Wellington.

He kōrero mōu – About you
To be successful in this role you will have:

• Experience in investigations, complaint handling and/or other dispute resolution activities, including an understanding of core investigation principles and standards.
• A legal or other relevant tertiary qualification, or equivalent work experience in public law, political science or other related fields.
• Knowledge of practice and procedure in central or local government, or of the wider public sector.
• Experience gathering, analysing and presenting information, establishing facts and applying critical thinking to complex and varied scenarios.
• Excellent verbal and written communication skills.
• Proven ability to deal with a diverse range of internal and external stakeholders, and the ability to remain calm and focused when dealing with aggrieved parties.
• Excellent time and case management skills, the ability to perform under pressure, and to set priorities and meet deadlines under changing conditions.

Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
• Flexible working options.
• Competitive remuneration.
• Three extra Annual Leave days after 12 months of employment.
• Onsite gym and personal trainer, free to all employees.
• Three paid office holidays between Christmas and New Year.
• Employee Assistance Programme (EAP).

Me pēhea te tono - How to apply
To apply, click here where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.

As the Ombudsman’s role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the appointment range for this role is between $91,878 and $120,589 with the midpoint being $114,847.

Applications close 5pm, 20 January 2025. Note we may contact applicants prior to this closing date.